RAINE & HORNE MOLLYMOOK MILTON - 91 Princes Highway, MILTON (PO Box 480)

02 4455 3800

Please read carefully the following conditions before signing your Guest Registration Form. The terms and conditions of the holiday letting as agreed to by both parties are as follows:

Deposit: 50% of the total booking amount is payable by credit card upon booking OR within 2 days via mail or bank deposit. Only the receipted deposit together with completed Guest Registration Form creates an agreement. Credit cards attract a 1% fee.

Final Payment: The balance of the booking is to be paid 30 days prior to arrival by cheque, bank deposit or credit card. This is essential and will be deducted from your credit card unless prior arrangements have been made in writing. By not paying in full within the allocated time may result in cancellation of your booking.

Security Deposit: Will be held against your credit card until inspection of the vacated premises. If no damage has occurred, or no extra cleaning required or extra rubbish removal, your security deposit will be released and your card details disposed of.

Cancellations: Must be in writing. A cancellation fee of $100 will apply under ANY and ALL circumstances.
1. If the property is relet for the total period, only the cancellation & booking fee will apply and the deposit refunded.
2. If the property is NOT relet for the total period THERE WILL BE NO REFUND.

COVID Cancellations: All bookings that are made during the pandemic are done so with the knowledge and understanding of the State Governments restrictions and knowing that at any time, further restrictions may be put in place. It is the responsibility of the person making the booking to seek and understand this information by visiting the Australian Government website

Therefore, if a Government mandated lock down is in place and you do not cancel your booking at least 3 weeks prior to your arrival date you will forfeit all monies held for your booking.
We are implementing this clause due to the increasing number of guests deciding to cancel their bookings at the last available opportunity, thus preventing us from being able to rebook the property and reclaim money lost in bookings for our landlords.

During this period, transfers of your booking to a later date will not be accepted unless the property is rebooked for the full period of your booking.

For guests who wish to cancel their booking for any reason other than a Government mandated lockdown, the usual cancellation policy applies.


Keys: Keys will not be made available until ALL monies have been paid in full to the Agent. Arrangements for the collection of keys outside office hours should be made prior to arrival (a fee of $20 will apply). The agent shall be entitled to charge the tenant costs for replacing keys lost or unreturned.

Check-in/Check-out Times: Keys are available from our MILTON office from 3pm on the arrival date. The premises must be vacated by 10am on departure date. (NOTE: Departure date is not inclusive). A fee of $20/hour will apply for late check-outs unless previously arranged. The agent shall be entitled to charge the tenant for lost, damaged or unreturned keys. Please ensure all windows & doors are locked upon leaving. If premises are not secured upon leaving you may be found liable for any damage or vandalism.

No Pets: Unless your property is stated as 'Pet Friendly' under no circumstances are pets allowed at the property. You may be charged for pest & carpet treatment/cleaning. If the property is 'Pet Friendly' than this is strictly pets outside only.

Garbage: Is to be put into the sulo bins provided which shall be put out by the tenant on the street for collection on the applicable nights. The tenant will be charged $10.00 per bag/box for any excess garbage or recycling.

Cleaning: Premises are to be left in the same condition as found upon arrival and kept clean at all times. A cleaning fee will be charged if this is not adhered to. Tenants will be charged $50 if BBQ is left unclean, upon Agents discretion.

WIFI: Some of our properties are advertised with Wi-Fi provided for guests use. Due to circumstances out of our control, we cannot always guarantee that this service will be working correctly. We will endeavour to resolve any issues as quickly as possible, however occasions may arise where these issues may not be rectified during your stay. 

Breakages: All breakages must be paid for & reported to Agent upon event. Alterations: Please do not remove cords from TV's or DVDs - you will be charged to rectify. Do not move any furniture, please leave premises how you found them.

Noise Pollution: The tenant shall not cause nuisance to neighbours and will comply with any statutory laws, by-laws and regulations applicable to the premises. Do not move furniture from one room to another and ensure that only balcony furniture (when supplied) is outside.

No responsibility: The agent is not responsible for the tenant's effects left at the premises.

Linen: is NOT supplied, guests must supply own linen (unless the property is advertised as linen supplied) ie: Sheets, towels, pillowcases, tea towels etc. also NOT supplied are toiletries ie: hygiene products, toilet paper, washing powder etc. Linen hire can be made direct with Mollymook Linen Hire - 0411 473 254. Please advise you have booked with Raine & Horne.

Bookings Are Made In Good Faith By The Agent: But may be subject to any change or increase as may be notified by the owner prior to the commencement of the booking. The agent cannot accept responsibility for action taken by the owner outside our control. The agent cannot be held responsible should a property be sold and the booking cancelled. Every reasonable endeavour will be made to offer alternative accommodation should this occur.

Telephone & Postal Bookings: We accept no responsibility for mis-description of the property, particularly with regard to telephone and postal bookings. Information is given in good faith.

Future Bookings: To rebook the same property for the same period next year, we ask that you complete a Holiday Application Re-Booking Form prior to your departure. Then a 50% Deposit is required to be paid upon receipt of letter/email.